Turning an internal LLM into Oscar's first AI-powered member experience
project lead & full-stack engineer
How might we adapt Oscar's internal, expert-oriented LLM so it can deliver fast, trustworthy benefits answers to non-expert members, while keeping clear paths to human support when needed?
Redesigning the Information Architecture to Help Users Better Explore and Search
product designer
How might we design a human-centered, scalable information architecture that supports users across different knowledge levels, and helps them learn, explore, verify options, and make confident decisions about aesthetic healthcare on the web?